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Shipping Policy

GENERAL SHIPPING Policy

We thank you for your patience while your items are delivered. Plains Print and Design also partners with global merchants and jewelry artisans in order to provide you the best prices and a unique global shopping experience.

WHEN WILL MY ORDER SHIP?

Depending on the item(s) ordered, it typically takes 5-7 business days to hand-make or print each order. Once the item is ready to ship, it will depart our manufacturing facility and check in with the carrier. It depends on your location, but we have seen 12-26 days from time of order to doorstep.  Jewelry - Made in USA by our Artisan jewelers can ship in as little as 3-5 days, as well as all our clothing items which are printed here in the USA.

WHERE CAN I FIND MY TRACKING NUMBER?

10 days after you place your order you can request a Tracking Number. One should be automatically sent to you but if for some reason you do not receive it, please go to our Contact Us Page. We will need the following:
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ORDER #:
Your Name:
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* Please Do Not request your tracking number before 10 days as it does not exist. Thank you.

Please do not panic if it does not show up immediately, it's on its way :)

I ORDERED TWO ITEMS, BUT HAVE ONLY RECEIVED ONE. WHERE IS THE OTHER ITEM?

All orders are hand-made and have different manufacturing time frames. Once an item is ready to ship, we ship it. Hence, some orders may arrive sooner than others...

Shipping

Please do not send your purchase back to the manufacturer.  To return your product, you should mail your product to: Email support for a shipping address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address customer provided. We would recommend customer contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered.

Incomplete or Incorrect Address Entered by the Customer

PlainsPrintandDesign is not liable for incorrect address information provided by customers or missed delivery attempts by couriers. We suggest checking with your local post office, if the package has already been sent back to the sender, we can not resend back out, because of customers incomplete or wrong address. No refunds or replacements will be provided due to customer error imputing their address.